Terms of Service

1. Purpose and acceptance

Stash & Go provides travellers with a short- and medium-term luggage storage service, through a network of partner locations in Agadir. These terms govern the relationship between Stash & Go and any person booking this service, hereinafter referred to as “the customer”.

Confirming a booking constitutes full and unreserved acceptance of these terms, in the version published online at the time of booking.

2. The service and partner locations

Luggage is kept in a closed area, accessible only to the partner location's staff, and returned upon presentation of the booking confirmation. Partner locations are selected according to a set of requirements covering the security of the premises, accessibility and the quality of service.

Drop-off points are open during the opening hours shown on the website for each of them (Agadir: 7 days a week: Mon–Fri 9am–8pm, Sat–Sun 10am–6pm). No drop-off or pick-up may take place outside these hours. Any special opening hours of a location (public holiday, local event) are announced on the booking page.

For operational reasons, Stash & Go may reassign a booking to another nearby partner location. The customer is informed by e-mail and may cancel free of charge if the new location does not suit them.

3. Booking

Bookings are made online at stashandgo.ma/fr/reservation/. The following is required: the drop-off point, the drop-off and pick-up dates and times, the number and size of the bags, as well as the customer's contact details and the number of the identity document that will be presented.

A unique reference, in the form LG-XXXXXX, is assigned to each booking and sent by e-mail. It is required both at drop-off and at pick-up.

The maximum storage period is 90 days. The service is reserved for adults or minors accompanied by a responsible adult.

A booking only guarantees a space within the limits of the partner location's capacity. If no space is available, Stash & Go offers another location or refunds the booking in full.

4. Prices and how duration is calculated

Prices are expressed in Moroccan dirhams (MAD), all taxes included, and apply per bag.

How duration is counted

• Storage of less than 24 hours is charged at the hourly rate; any hour started is due in full.
• Storage of 24 hours or more is charged at the daily rate; any day started is due in full.
• The total amount is recalculated by our servers at the time of booking. The price displayed while filling in the form is indicative; only the amount shown on the confirmation is binding.

Prices may change; the applicable price is the one displayed at the time the booking is confirmed.

5. Payment

Depending on the payment methods available at the time of booking, payment is made in cash at the partner location upon drop-off, or online before drop-off. The booking page indicates the applicable method and the confirmation e-mail restates it.

When online payment is offered, it is processed by a specialised provider (Stripe or PayPal) on its own secure pages. No bank card data is entered on stashandgo.ma, passes through it or is stored on it.

Orders paid via PayPal may be denominated in euros, as this provider does not accept the dirham; the conversion is shown before the payment is confirmed.

6. Drop-off and pick-up

• The customer arrives at the partner location with their booking reference and the identity document declared at the time of booking.
• Staff may ask for a bag to be opened to check that it contains no prohibited item. A refusal results in the drop-off being declined, with no refund of the booking.
• Luggage is returned only to the person who dropped it off. Handover to a third party is possible only if the customer has authorised it in writing to Stash & Go before pick-up, with the third party presenting their own identity document.
• The customer is invited to check the condition of their luggage at the time of return; any reservation must be reported on the spot.

7. Prohibited items

It is forbidden to deposit:

• cash, jewellery, precious metals, securities and irreplaceable documents;
• weapons, ammunition, explosives, fireworks;
• flammable, corrosive, toxic, radioactive or pressurised products;
• narcotics and any substance or goods whose possession is illegal;
• perishable foodstuffs and products giving off a strong odour;
• animals, whether alive or not;
• fragile items of high value (high-end electronic equipment, works of art) without prior declaration and written acceptance by Stash & Go.

The customer vouches for the contents of their luggage. Depositing a prohibited item engages their sole liability, including for damage caused to other luggage, to the premises or to persons, and authorises Stash & Go to refer the matter to the competent authorities.

8. Late pick-up and overstay

If pick-up takes place after the scheduled time, the additional hours are charged at the applicable hourly rate, any hour started being due in full, and are paid at the partner location upon pick-up.

If pick-up cannot take place before closing time, the customer must notify Stash & Go: the luggage is kept until reopening, with the night charged at the daily rate applicable to the size of the bag.

A drop-off made more than one hour after the booked time may be refused if the partner location no longer has space available.

9. Cancellation and refunds

• Cancellation is free of charge up to one hour before the scheduled drop-off time. It is done from the Track my booking page, using the reference and the e-mail address used for the booking, or from the access link received by e-mail.
• After that deadline, online cancellation is no longer possible: write to contact@stashandgo.ma and a solution will be sought with the partner location.
• Luggage that is not dropped off without prior cancellation gives no right to a refund when the booking was paid online.
• Amounts already collected online are refunded to the original payment method within 5 to 10 business days, depending on the bank.
• Changes to a time, a duration or a number of bags: write to us and the booking will be adjusted with the partner location subject to availability.

Stash & Go may cancel a booking in the event of force majeure, unforeseen closure of the partner location or breach of these terms by the customer. In the first two cases, the booking is refunded in full.

10. Liability

Stash & Go is bound by a duty of safekeeping and returns luggage in the condition in which it was entrusted. Each deposited bag benefits from coverage for the entire storage period, up to the per-bag compensation cap displayed at the partner location and restated at the time of drop-off.

The following are excluded from any compensation:

• the prohibited items listed in section 7, as well as undeclared valuables;
• normal wear and tear, defects inherent to the bag and pre-existing damage;
• damage resulting from insufficient packing or a defective closure;
• indirect losses, in particular a missed flight, a missed connection or loss of earnings.

Any claim must be made at the time of pick-up and confirmed in writing to contact@stashandgo.ma within 48 hours, together with the booking reference and any relevant supporting documents.

11. Unclaimed luggage

Luggage not collected at the end of the booked period continues to be charged at the daily rate. After 30 days from the scheduled pick-up date, and after at least two attempts to contact the customer using the details provided, the luggage is deemed abandoned.

It is then handed over to the competent authorities or dealt with in accordance with the regulations applicable to abandoned property. Storage fees remain due.

12. Complaints and governing law

Any complaint should be sent to contact@stashandgo.ma. We acknowledge receipt within 48 business hours and reply within 15 days.

The processing of personal data is described in our privacy policy.

These terms are governed by Moroccan law. Failing an amicable resolution, any dispute falls within the jurisdiction of the courts of Agadir, without prejudice to any mandatory consumer-protection provisions applicable in the customer's country of residence.

Should any clause of these terms be declared void, the remaining clauses would continue to apply in full.